Accessibility statement

A test was conducted by the Ministry for Children, Youth, Family, Equality, Flight and Integration of the State of North Rhine-Westphalia in accordance with Article 3a of the Implementing Decision (EU) 2016/1523. For this accessibility test, the test steps of the self-assessment test of the BITV were applied. These are based on the current EU directive EN 301 549 and the international standard WCAG. With regard to the above requirements, the URL https://familienportal.nrw/ was tested on 04.10.2021 - 08.10.2021 by the Competence Center Accessible IT.

It was determined that the site is accessible for people with disabilities.

Wir arbeiten derzeit daran, die Zugänglichkeit der Seite zu verbessern. Dafür bitten wir jedoch um etwas Geduld, da teilweise in die Programmierung des Angebots eingegriffen werden muss. 

Diese Erklärung wurde am 30. Oktober 2021 zu Düsseldorf erstellt und am 24.09.2024 aktualisiert.

Have you noticed any deficiencies in the accessibility of content on this site? Or do you have any questions about accessibility? Then you are welcome to contact us. Please use the provided contact form on this website. Please note that when you submit the form, the personal data you provide as well as special data (Section 3 (9) BDSG, e.g. political opinions) will be transmitted to the government of North Rhine-Westphalia and used to respond to your inquiry. Please also refer to our privacy notice.

You can also contact us by mail or phone:

Ministry for Children, Youth, Family, Equality, Flight and Integration of the State of North Rhine-Westphalia
. Völklinger Street 4
40219 Duesseldorf
Phone: 0211 837 - 02

Monitoring Office for Accessible Information Technology of the State of North Rhine-Westphalia

The monitoring body for accessible information technology of the state of North Rhine-Westphalia regularly checks whether and to what extent Internet sites and mobile applications of public agencies of the state meet the requirements for accessibility.
The aim of the work of the monitoring body is to ensure compliance with the requirements for barrier-free information technology and to ensure comprehensive implementation of the statutory regulations.

You can send an e-mail to the monitoring body to the e-mail address ueberwachungsstelle-nrw@it.nrw.de.

More information about the monitoring center can be found here: www.mags.nrw/ueberwachungsstelle-barrierefreie-informationstechnik

Arbitration/enforcement

If you do not receive a satisfactory response to notifications or inquiries regarding the accessible information technology of this website, you may involve the Ombudsman's Office for Accessible Information Technology of the State of North Rhine-Westphalia. The ombudsman's office is assigned to the Commissioner for the Interests of People with Disabilities and is legally anchored in §§ 10d, 10e BGG NRW and §§ 9 ff of BITV NRW. With the involvement of all parties, the ombudsman's office tries to determine the circumstances of the lack of accessibility so that the agency can remedy it. The aim is not to find winners or losers. Rather, the goal is to find a solution to a problem together and out of court with the help of the conciliation office.
The conciliation procedure is free of charge. You also do not need legal counsel.
By telephone, the Ombudsstelle für barrierefreie Informationstechnik NRW can be reached at the following number: 0211 / 855-3451.

Further information on the Ombudsman's Office for Accessible Information Technology NRW can be found here: www.mags.nrw/ombudsstelle-barrierefreie-informationstechnik