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Privacy information

Privacy Information



Responsible for the collection and processing of your personal data is the

Ministry for Children, Youth, Family, Equality, Flight and Integration of the State of North Rhine-Westphalia

Völklinger Straße 4
40219 Düsseldorf
Telephone: 0211/837-02

Telefax: 0211/837-2200

Data Protection Officer

The Data Protection Officer of the Ministry for Children, Youth, Family, Equality, Flight and Integration of the State of North Rhine-Westphalia can be reached by mail at or via the address:

Ministry for Children, Youth, Family, Equality, Flight and Integration of the State of North Rhine-Westphalia
Data Protection Officer
Völklinger Straße 4
40219 Düsseldorf
Telephone +49 (0) 211-873-2557

Your rights as a user

You have the following rights vis-à-vis us with regard to the personal data concerning you:

- Right of access,
- Right of rectification or erasure,
- Right to restrict processing,
- Right to object to processing.

For this purpose, please contact the persons responsible for the content of the website by e-mail via the mailbox or in writing via the address given in the imprint.

You also have the right to lodge a complaint about the processing of your personal data by us with the State Commissioner for Data Protection and Freedom of Information of the State of North Rhine-Westphalia ( The address is:

State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia
Kavalleriestraße 2-4
Postcode: 40213 Düsseldorf
Phone: 0211/83424-0
Fax: 0211/38424-10

General data protection

In the course of further development of the Internet offer, changes to this data protection declaration may also become necessary. We therefore recommend that you re-read the data protection declaration from time to time.

General information on data protection can be found on the website of the North Rhine-Westphalia State Commissioner for Data Protection and Freedom of Information:

We point out that operators of external websites linked from the portal may collect and analyze the data of visitors to these websites.

Note on data protection

When using our information offer, personal data is collected. This is necessary for technical reasons alone, in order to guarantee you all the functionalities of our website and the security of our offer (legal basis is Art. 6 para. 1 p. 1 lit. e DSGVO).

Protocol or log files

The Ministry's Internet offer is hosted by IT.NRW.
Landesbetrieb Information und Technik Nordrhein-Westfalen (IT.NRW)
Mauerstraße 51
40476 Düsseldorf
Telephone: 0211 9449-01
Telefax: 0211 9449-8000

Whenever content of the Internet offering is accessed, data is temporarily stored there via so-called protocol or log files, which may allow identification. The following data is collected each time the Internet site is accessed:

- Date and time of access
- Name of the Internet service accessed, the resource accessed and the action used
- Query made by the client
- Volume of data transferred
- Message as to whether the request was successful
- IP address of the calling computer
- Client information (including.a. Browser, operating system)

These data from the log files are used for the defense and analysis of attacks on the portal and are stored up to 72 hours directly and exclusively accessible to administrators. After that, they are only indirectly available via the reconstruction of backup tapes and are finally deleted after six weeks.

Citizen Service and E-Mail

In connection with applications, inquiries, submissions, correspondence or other matters, the Ministry for Children, Youth, Family, Equality, Flight and Integration of the State of North Rhine-Westphalia collects and processes your personal data from you or from third parties authorized to do so.

Please note the following information in accordance with Articles 13 and 14 of the General Data Protection Regulation - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (GDPR).

Purposes and legal basis of data processing

In the course of processing the application, request, submission, correspondence or other matter, your personal data will be collected in the respective responsible organizational unit and processed for this purpose. The legal basis for data processing is Article 6 (1) e) DSGVO in conjunction with Section 3 (1) of the Data Protection Act of North Rhine-Westphalia (DSG NRW).

Receivers or categories of recipients of personal data

Your data will be passed on to recipients outside the responsible organizational unit to the extent necessary, if necessary, in order to process the matter further. Recipients of your data may include: other organizational units of the Ministry, other authorities of the State of North Rhine-Westphalia including the district governments, competent federal, state or local authorities, as well as institutions and other organizations.

Data collection from third parties

If necessary, the responsible organizational unit will receive your personal data from the recipients, insofar as this is permissible under data protection law, so that the case can be processed. The relevant data may originate from all areas of life and concern any category, including special categories of personal data pursuant to Article 9(1) DSGVO.

Duration of storage of personal data

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. Insofar as legal retention obligations exist for certain processes, the personal data concerned will be stored for the duration of the retention obligation. After expiry of the retention obligation, these are offered to the state archives for archiving. The data will not be deleted if the process is worthy of archiving according to the North Rhine-Westphalia Archive Act. In this case, the data will remain permanently stored. In case of non-acceptance, the data will be deleted.

Data protection statement for the use of the newsletter

(1) In our free newsletter, we will inform you regularly about news from the Familienportal.NRW. You can subscribe to the newsletter here on our website.

(2) If you would like to receive our newsletter, we require an e-mail address from you. We therefore request your e-mail address as mandatory information when you subscribe to the newsletter on our website. All other details (e.g. title and name) are voluntary. They are used to personalize the newsletter and prepare the content for specific target groups.

(3) To ensure a consent-based newsletter dispatch, we use the so-called double opt-in procedure. In the course of this, you allow yourself to be added to our distribution list as a potential recipient. Subsequently, you will receive a confirmation e-mail to confirm the registration in a legally secure manner. Only if the confirmation is made, your e-mail address will be actively included in the distribution list.

(4) We process your data after your consent in accordance with Art. 6 para. 1 lit. a DS-GVO exclusively for the dispatch of the newsletter and for the evaluation of statistical usage data. This includes opening, delivery and/or click-through rates. The statistical analysis is used to identify the main interests of the target group and to optimize the content of the newsletter accordingly. SendinBlue" is used as the software. We remain responsible for the data processing. Sendinblue GmbH is prohibited from selling your data and using it for purposes other than sending our newsletters. Sendinblue GmbH is a German, certified provider selected in accordance with the requirements of the General Data Protection Regulation and the Federal Data Protection Act. Further information on the provider can be found here.

(5) You can revoke your consent to the processing of your data at any time with future effect, for example via the "unsubscribe" link in each newsletter or here. After cancellation of the newsletter, the data will be deleted after 60 days at the latest. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of consent until revocation.

Use of cookies

The offer uses so-called "cookies". Cookies are small text files that are stored on your computer and saved by your browser. These serve to make our offer more user-friendly and effective for you (legal basis for mandatory cookies: Art. 6 para. 1 lit. e DSGVO in conjunction with. § 3 DSG NRW; legal basis for cookies for usage statistics: Art. 6 para. 1 lit. a) DSGVO.

You can prevent the use of cookies by setting your Internet browser so that it does not accept cookies. However, you can also specify in your browser whether you want to be informed about the setting of cookies and allow cookies only in individual cases, whether you exclude the acceptance of cookies for certain cases or even generally. You can also activate the automatic deletion of cookies when closing the browser. How to do this depends on your browser.

The first time you visit the website or a page, you will automatically be notified of the cookie use.

Web analysis

For the statistical analysis of the use of the family portal, the open source tool Matomo is used. Matomo is hosted by the state enterprise IT.NRW.

The integration of Matomo is done via JavaScript with cookie-free tracking. The IP address as a personal date is anonymized. The use of cookies is generally disabled.

Matomo is used to collect statistical data, such as the calls to the website. However, personal data is not collected.